Hello, thank you for your review and we are sorry to hear about your experience. This is definitely not a common fault on this device. The problem may be the distilled water. You should definitely use a tap, mainly because distilled is stripped of minerals and the steam unit cannot generate enough steam to pressurize. Distilled water produces less dense steam precisely because of the minerals removed. If you have extremely hard water, the ideal is to use a mix of tap and distilled, but never pure distilled water. You can contact the manufacturer directly at
[email protected] who will try to resolve your issue.